Refund policy

We make every effort to ensure that our products are in good condition, but if you find any defective products, we will accept returns or exchanges. Please contact us within 7 days from the date of arrival of the product using the email address or phone number listed in the contact information.

Please note that we cannot accept returns or exchanges if more than 7 days have passed since the arrival date of the product.

[Returns / exchanges due to customer convenience]

Please contact the following made address or phone number within 7 days after the item arrives, as long as it is unused and returned or exchanged due to customer's convenience.

mail: info@wewillbe.one

tel: 03-6555-3185 (Reception hours weekdays 10:00 a.m. ~ 5:00 p.m.)

* Telephone reception may not be available immediately depending on the time of day. It will be smooth if you send it by e-mail.

[Others]

Regarding the shipping fee for returns and exchanges, we will bear the cost of returns and exchanges due to customer's convenience.

However, we may refuse to accept returns if we judge that it is malicious, such as a large number of returns in a short period of time or the act of repeating returns regardless of the period. note that.

* If the same item is in stock, we will exchange it for a non-defective item. If the same item is not in stock, we will return it and then return the item price.

Normally, refunds are processed about one week after the return is confirmed.
* It may take up to 2 weeks for consecutive holidays such as Obon and Golden Week.
Please confirm that we will notify you by e-mail when the return is accepted and when the refund procedure is completed.

[Caution]
・ Cash on delivery settlement fee, transfer fee, and shipping fee are not refundable.
・ Even if you have been informed of a defective product in advance, we will inspect it in accordance with our regulations.